Just say NO to MoRoCo

Just came back from a lovely night with fellow bloggers Krystal and The Asian Pear. We started in Yorkville with dinner at Ginza which had good service, followed by MoRoCo Chocolat which had terrible service.

Let me share my experience with you so you can decide where to spend your money next time you’re in Yorkville. Hopefully it won’t be at Moroco.

I’ve been to Moroco numerous times. It’s a little expensive, but I love the atmosphere and the chocolate is pretty good too. It’s a real fun experience for a date or girl’s night out. It’s also great for an office Christmas party. Oh yes. I got my office to have their party there this year and it was awesome! We had everything on the chocolate menu and unlimited champagne and lattes. Go big or go home, I say.

Every time the staff was attentive, the food delicious and presented nicely.

But not this time.

Tonight we stopped by for a few tasty treats including macarons, frozen hot chocolate and French sipping chocolate. Our bill was near $50 for the 3 of us.

We seated ourselves on the half-full patio and ordered our items. We had no problems getting our food, but afterwards, oh my! It was atrocious!

As we were finishing up, gabbing away and enjoying ourselves (it was a lounge, after all) the downward spiral began. Let me illustrate it via a list of strikes against Moroco.

 

Strike #1

Normally when I order the sipping chocolat, I swap out the truffle for a macaron. In the past this has never been an issue, but this time the waitress said it was not possible at all (not even if I paid more) and I was stuck with a truffle. I don’t really like them and was surprised that she was so brusque about it.

Strike #2

The waitress cleared our dishes away before asking if we were done or if we wanted anything else. Had she asked, I would have actually ordered some more macarons.

Strike #3

The bill was dumped on our table far too soon, and we felt like we were being pushed out. We ignored it for a while while we were enjoying our remaining drinks, but the waitress kept coming back and huffing every time she saw there was no money sitting with the bill. Finally she came back and told us that there was a 30 minute limit for sitting on the patio if you’re only ordering drinks. She said this was written on the menu and that there were other reservations coming in.

There are several problems with this.

  1. It’s a LOUNGE. People go there to LOUNGE while they eat and drink. Why is there such a short time limit for this? Why wasn’t this actually printed on the menu? Here’s a screenshot from their site:
    Notice how they refer to themselves as a lounge & tout the MoRoCo experience


    If we just wanted a cheap & quick coffee drink we would have gone to Tim Horton’s! Why would we pay $50 to be rushed out??

  2. The patio was nearly empty, and there were other patrons having nothing but drinks who were there far longer than we were. Why was our small party singled out? We weren’t being loud or unruly, and we were dressed well.
  3. I didn’t order a drink at all, but one of their specialties from the menu. Even if there was some kind of rule, I would have been exempt on that technicality. It also wasn’t nearly as good as last time.
  4. If they really did have a reservation, they could have politely asked us to move to another table. We would have obliged, but this was never brought up. We were rudely told to leave, instead.

Strike #4

The final strike was like salt in the wound. We looked at the bill to find that we were charged the group gratuity rate of 18.5% on our order. Outrageous! We weren’t even a group or large party, there were only 3 of us!

According to their own menu, there is a gratuity charge, but only for groups of 6 or more. When did 3 become 6??

From their own menu, only groups of 6 or more will be charged the gratuity

At that point we were livid. We went out for a good time and some luxurious treats and instead were treated like we were scum. I was SO embarrassed since I had recommended this place! What a great impression of Toronto/Yorkville to give Krystal on her first visit to the area.

We decided not to pay the stupid automatic gratuity (and why the hell was it so high!?!?) and just paid the bill plus a small tip since we’re not misers. I also left a note on the bill explaining that it was unacceptable to charge us the tip in advance AND kick us out after only 30 minutes. After that we high-tailed it out of there, afraid that the waitress would come chasing after us when she saw the small tip. (Did I mention that the money hadn’t been on the table for more than a minute before she swooped in like a vulture and scooped it up???)

 

I am really disappointed by this whole experience. I really want to like Moroco, I really do! But if this is the way they are treating their loyal customers these days, then I guess my romance with fancy chocolate is over.

I just can’t get over our treatment. Here we are being snubbed by a waitress at a fancy establishment. HELLO. OBVIOUSLY WE CAN AFFORD TO BE HERE since, ya know, we ARE here.

Think about it, dear readers. Is this a place that YOU would like to visit??

7 thoughts on “Just say NO to MoRoCo”

  1. wow! MoRoCo has been on my to-visit list for all of my toronto trips, that your post actually is making me re-think that. It is the third experience by friends that i have heard, that while everything is tasty and unique, the service they have received was less than desirable.

    I think you should of asked to speak to a supervisor, especially about being charged the group gratuity rate, followed by a letter of complaint to the owner/manager. In the days, that word of mouth is your best referral method, this does not bode well for the establishment.

  2. I definitely think that this experience was a shitty one. It sucks that you had to go through that! But it seems very clear that this is the waitress' issue, not the location's. You've been there numerous times and always had a good time – doesn't it seem more likely that this is a fluke? Don't get me wrong, I'm not saying that you're overreacting or being bitchy or anything. You're certainly able to make your own judgments! From the outside, though, it seems that this server had/has a shitty attitude that ruined your time there rather than the nature of the place itself.
    My recent post 93 – Go to a Nia Class

  3. I would have talked to the manager who was on staff. The rest of us can't get away with poor performance at our jobs. I most definitely have crossed morocco off my list… bad service ruins a night out. Also have you noticed how superior the service industry is in the States?

  4. Just spoke to the manager & asked for a letter of apology. Let's see what happens. He says the server was the issue, and apparently the patio has an auto-gratuity that wasn't made clear to us. But that's a rant for another day I suppose.

    I hope they can handle this gracefully… I was planning a girl's event and considering MoRoCo as the venue. I want to do it there but only if I get satisfaction!

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