I spent half my morning on the phone with customer retention at Rogers this morning dealing with another of their fuckups.
When I say the only thing they deliver consistently is bad service, I mean it!
Billing me for twice the amount I owe for almost a year on my cell phone bills, jacking the price up on internet while the performance suffers and then extending my contracts without my knowledge. The funny part is that all of this happens when they’re trying to appease me because I keep trying to leave!
The real icing on the cake today is that I called in to upgrade (I know, I know. I only did it for work and as soon as my contract is over Teksavvy is getting my business) my internet plan to find out that my contract had been mysteriously extended without my consent or knowledge. After sorting that bullshit out for half an hour I finally get to the part where I upgrade my internet.
Oh wait, what’s that? I need a new modem, and it’s going to cost me $7 to rent one now?? Fuck.
I agreed to it because I really need the internet, and the person makes a work order for me to pick up my new modem tonight at my local store. Everything is dandy, right?
I leave work early so I can get to the damn store because I don’t know what time they close at. Yes, I called ahead but apparently answering phones or even having voicemail at a phone company is not something Rogers believes in.
So I haul my ass out there, wait in line for 20 minutes only to get to the bitch-ass dude at the front who is playing on his cell and barely greets me. I tell him I’m there for the modem that was ordered for me this morning, present my work order like a good little peon and he tells me…
“WE DON’T HAVE ANY OF THOSE”
And proceeds to give me shit attitude when I start to get upset. It wasn’t easy to get there and stand around for ages waiting to pick something up. I was also without internet (and so were my paying guests) while I hauled the old modem in for the switch. Not cool.
And the attitude I got was just amazing. The two working there looked like they hated their jobs and were taking it out on the customers. The guy treats me like an idiot because I’m incredulous that they don’t have any of the promised modems. He tells me it doesn’t matter that I have a work order and that I was told there would be one ready for me and makes it seem like its my fault that I didn’t call ahead.
I told that punk I DID call ahead and no one bothered to answer the 3 times I did. He just shrugged. Un-fucking-believable.
I just left at that point before I made a scene.
The best part?
I called Rogers immediately to complain and sat on hold for SEVENTEEN MINUTES. And never even got through.
Who the hell is in charge of their quality control? Their distribution? Their customer service?
I want to hear from these people and have something done about my account. This is just sick. How can they expect to keep me, or others like Krystal as customers with all this idiocy??